FAQ's

 

1. How can I contact you?

You can reach us via email at lumi.labsofficial@outlook.com. We aim to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various manufacturers and suppliers, primarily located in regions known for quality home wellness products. This allows us to offer a diverse selection while ensuring high standards of craftsmanship.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure the product is in its original condition.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at lumi.labsofficial@outlook.com. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my product for a different one?

To exchange a product, we recommend returning the item you have and making a separate purchase for the new item. This ensures you receive the correct product without delay.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary depending on the destination. Please check our shipping policy for more detailed information.

9. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to protect your information.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.